IDentity X Glam Loc N Lash Studio

IDentity X Glam Booking & Cancellation Policy Thank you for choosing IDentity X Glam! We appreciate your continued support and look forward to providing you with exceptional service. Please review our policies carefully before scheduling your appointment. DEPOSIT & BOOKING POLICY ‼️ New Clients — $50 Deposit All new clients are required to pay a $50 nonrefundable deposit to secure their appointments. Existing Clients — $25 Deposit Clients who have been booking with IDentity X Glam for more than six (6) months are eligible for a $25 nonrefundable deposit. Clients who have not yet established a six-month booking history are required to pay the standard $50 deposit. All deposits are applied toward the total cost of your scheduled service. Please note: Your appointment is not officially secured until your deposit has been received and verified. Cash App: $identityxglam Other payment options are available. CANCELLATION & RESCHEDULING POLICY ‼️ We understand that unexpected circumstances may arise and appointments sometimes need to be changed. We kindly request that all clients provide 24–48 hours' notice, with a minimum of 24 hours, when canceling, rescheduling, or requesting changes to booked services. Cancellations made with less than 24 hours' notice will result in forfeiture of your deposit. Rescheduling with less than 24 hours' notice will require a new deposit. Same-day service changes are not guaranteed and may require rescheduling. All new appointments require the applicable deposit. We appreciate your understanding, as appointment times are reserved specifically for you. LATE ARRIVAL POLICY ‼️ Please arrive on time for your scheduled appointment. If you anticipate being late, kindly contact us as soon as possible. Clients arriving 15–30 minutes late may need to reschedule depending on appointment availability and the services booked. If your appointment must be rescheduled due to late arrival, a 50% rescheduling fee based on your scheduled service total will be required before rebooking. Late arrivals may affect the quality and completion of services, and we want every client to receive the time and attention they deserve. NO-CALL / NO-SHOW POLICY ‼️ Failure to arrive for your appointment without prior notification is considered a no-call/no-show. All no-call/no-show appointments will result in:Forfeiture of the original appointment deposit. A charge equal to 100% of the missed scheduled service total, which must be paid before another appointment can be booked.We take our appointment schedule seriously and kindly ask that you respect the time reserved for your services. HEALTH & SAFETY POLICY ‼️ The health and safety of our clients and beauty professionals remain a priority. If you are experiencing symptoms of a contagious illness, including fever, persistent coughing, flu-like symptoms, or COVID-19, please contact us before your appointment to discuss rescheduling. We ask that clients avoid coming to appointments while actively ill. ARRIVAL INSTRUCTIONS‼️ Upon arriving for your scheduled appointment, please call or text to let us know you have arrived. Please wait for confirmation before entering the salon. This allows us to properly prepare and provide each client with a comfortable, personalized experience. IMPORTANT REMINDER‼️ By booking an appointment with IDentity X Glam, you acknowledge and agree to the booking, deposit, cancellation, and rescheduling policies listed above. These policies help us maintain a professional, organized environment while providing every client with quality service. Thank you for respecting our time, our business, and our policies. We sincerely appreciate your loyalty and continued support! IDentity X Glam Educating. Empowering. Elevating. — Jaquanah M.